Terms & Conditions

Last Updated: April 1st, 2022

The following terms and conditions are applicable to all services offered by Kitchen-Finder FZ LLE.
 
By doing business with Kitchen-Finder FZ LLE (the Contractor), the Consumer and / or Business (the Client), is hereby attesting to the fact that he / she has carefully read this agreement and all the terms and conditions found within.

 

Unless the Client requested an additional formal document or contract from the Contractor, anything exchanged over electronic correspondence channels is considered as contractual agreement.
 

Stated Prices

All prices communicated by the Contractor are in AED currency, subject to 5% VAT (when and where applicable as per UAE laws).
 
All prices communicated by the Contractor are valid until 31.12.2022, subject to future price increase.
 
For exchange rates, visit https://www.centralbank.ae/en/fx-rates

Consultancy Services

The Client has the option to book consultancy service with price on request.

 

1 X Consultancy Service (Premium) = 1 X Hour or X Hour(s) / Day(s) / Week(s) / Month(s)

The consultancy service is conducted by the business owner himself, a German industry professional, trained and specialized in German kitchens, with the service being available in German and English language.

 

As standard process, the service is conducted online through zoom and / or other type of communication software at a mutually agreed time through calendar booking, with the agreed time slot being strictly limited to the agreed time slot.

 

If for any technical reason, no connection can be established between Client and Contractor, the mutually agreed time slot will be altered through mutually agreed calendar invite.

 

On request, the service can also be conducted onsite and in person, inside and outside the UAE. If the service is to be conducted outside the UAE onsite and in person, flights + hotels + local transfers, have to be covered by the Client.

 

In general, but especially for mid to long-term engagements, final scope of works and final deliverables to be mutually agreed at all times.

 

An invoice will be issued after completion of every consultancy service.

For more information, please contact us via info@kitchen-finder.com.

Design Services

 

The Client has the option to book design service with price on request.

 

1 X Kitchen Room Design (Premium) = 1 X Design Support Request

1 X Other Room Design (Premium) = 1 X Design Support Request

1 X Additional Revision (Premium) = 1 X Revision Support Request

 

Each kitchen room design, regardless of size, is charged separately and includes 1 X free of cost revision.

 

Each other room design, regardless of size, is charged separately and includes 1 X free of cost revision

 

Each additional revision, regardless of nature, is charged additionally and separately.

 

The service is conducted by kitchen design experts, trained and specialized in German kitchens, with the service being available in German and English language.

 

Besides all design services being chargeable, The Contractor provides each new business partner 1 X Design Support Request on free of cost basis to experience and explore the service.

 

As standard process, the Client sends his design support request to the Contractor by e-mail, and as long as all required details are provided that allow the start of the service, The Contractor issues a confirmation to the Client informing about the expected submission date.

 

As part of the required details to be provided for each design support request, the Client is to share the filled design support request form, the room layout with clear dimensions (any format, preferred AutoCad), the appliance details (if available), any reference images of the preferred kitchen style as well as any additional briefing that may help us to translate the requirement into a technically clean and beautiful design.

 

On expected submission date, The Client receives a comprehensive design output package, usually not later than 48 hours. Sometimes, unforeseen circumstances or technical complications (or complexity of the design requirement, for example in project design support requests) may increase the lead time, for which The Contractor will notify the Client accordingly.

 

As standard deliverable, the design output package comes in form of a Zip files that includes floor plan(s), elevation(s), perspective(s) and project specific design file(s).

 

All plans and elevations are provided with numbers and measures instead of codes and measures, which can be customized on request.

 

The Client hereby declares and understands that the Contractor can only provide its service to the best of its abilities based on the provided input (dully filled design support request form, the room layout with clear dimensions (any format, preferred AutoCad), the appliance details (if available), any reference images of the preferred kitchen style as well as any additional briefing), and the Client will hold the Contractor and owner free from any liabilities.

 

An invoice will be issued after completion of every design service.

 

For more information, please contact us via info@kitchen-finder.com

Marketplace Services

 

The Client has the option to book marketing service with price on request.

 

1 X Marketplace Listing (Basic) = 1 X Lifetime

1 X Marketplace Listing (Premium) = min. 1 X 12 Months

1 X Marketplace Banner (Premium) = min. 1 X 12 Months

1 X Social Media Marketing (Premium) = min. 1 X 3 Months

1 X Lead Generation (Premium) = min. 1 X 3 Months

 

There is no charge for the Marketplace Listing Service (Basic) package. It provides unlimited no. of product uploads and unlimited number of changes to these product uploads prepared through the Contractor.

 

For the Marketplace Listing (Premium) package, which provides unlimited no. of product uploads and unlimited number of changes to these product uploads prepared and implemented through the Contractor, we develop one brand and product specific video that is optimized for lead generation and which is published through Kitchen-Finder’s social media channels using paid advertisement to further build on exposure, traffic and potential sales enquiries for the Client.

 

For the Marketplace Banner Listing (Premium) package, which provides branding banners for all pages of the marketplace and unlimited number of changes to these branding banners implemented through the Contractor, we backlink to the desired website or web shop to further build on exposure, traffic and potential sales enquiries for the Client. This service is given on a first come, first serve basis.

 

For the Social Media Marketing (Premium) package, final scope of works and deliverables to be agreed and quoted accordingly.

 

For the Lead Generation (Premium) package, final scope of works and deliverables to be agreed and quoted accordingly.

 

The service is conducted by kitchen and media industry professionals, trained and specialized in German kitchens, with the service being available in English language.

 

A product upload (or brand specific product solution) on the marketplace is also referred to as a Specialized Product Upload (SPU).

 

An invoice will be issued after completion of every marketing service.

 

For more information, please contact us via info@kitchen-finder.com

Training Service

 

The Client has the option to book training services with price on request.

 

1 X Installation Training (Premium) = 1 X Day or / Day(s) / Week(s) / Month(s)

1 X Sales & Design Training (Premium) = 1 X Day or / Day(s) / Week(s) / Month(s)

1 X Installation Service (Premium) = 1 X Day or / Day(s) / Week(s) / Month(s)

1 X Project Supervision / Project Management (Premium) = 1 X Day or / Day(s) / Week(s) / Month(s)

 

The services are conducted by German kitchen specialists, with the service being available in German and English language only.

 

Each training service includes a maximum of 10 seats / participants per day, with a maximum of 8 hours of training per day in addition to 1 hour lunch break. Every additional seat is chargeable with a maximum of 20 seats per training day to ensure best possible learning effects.

 

Each installation service for VIP clients and showrooms, with final scope of works and final deliverables to be mutually agreed at all times. For this, we recommend a team of 2 resources at all times.

 

As standard deliverable, the service is provided offline and on-site at the Client's premises. If the service is conducted outside the UAE, flights + hotels + local transfers have to be covered by the Client. The travel days (arrival and departure day) will not be charged separately.

 

For short, mid and long-term engagements, final scope of works and final deliverables to be mutually agreed at all times.

 

An invoice will be issued after completion of every training and installation service.

 

For more information, please contact us via info@kitchen-finder.com

Indemnities

 

The Client agrees to indemnify, defend, and hold harmless the Contractor and its affiliates, successors and assigns (and its and their representatives) from and against all claims, damages, liabilities, losses, settlements, costs, and expenses which arise out of or relate to:

 

  • Any dishonest, inaccurate, incomplete, fraudulent, negligent, wrongful, unlawful, or criminal act or omission by you in connection with your use of the services.

  • Any breach of the agreement, including, without limitation, any use of the services that violates third party rights or applicable law committed by you or any other person accessing the marketplace using your login or accessing the marketplace on your behalf; and

  • The use of any intellectual property created in respect of the services provided not contemplated by the agreement or because of a breach of the agreement.

  • Any act or omission of an end-user which results in a third-party claim against the Contractor; and

  • The indemnities set out here will survive termination of this agreement for any reason.

Termination of Contract

The terms of this agreement will continue to apply without limitation in duration. The agreement will be effective from the time the Client’s begun to use the Contractor’s website (and its services), online or offline, and it will continue until terminated in accordance with the terms of this agreement.

Without affecting any other right or remedy available, the Contractor may suspend or terminate this agreement and any of Client’s accounts with immediate effect, if Client materially or repeatedly breach the terms of this agreement, our terms of use, our privacy policy, any other agreement deemed incorporated by reference in this agreement.

 

The Client shall not have the possibility to cancel any service after booking confirmation and / or purchase and / or commencement of works.

Any existing payment obligations will continue until the Client discharges such obligation in full.

 

Termination of this agreement will not affect any rights, remedies, obligations, or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of this agreement which existed at or before the date of termination.

Any provision of this agreement that expressly or by implication is intended to come into or continue in force on or after termination of this agreement shall remain in full force and effect.

Force Majeure

The parties will not be liable for failures or delays in performing their obligations hereunder arising from any cause beyond their reasonable control, including without limitation, acts of god, acts of civil or military authority, fires, strikes, lockouts or labor disputes, epidemics, changes of governmental policy on foreign ownership or any other governmental restrictions, wars, terrorist acts, riots, earthquakes, storms, typhoons, tsunamis, volcanic eruptions, floods and breakdowns in electronic and computer information and communications systems and in the event of any such delay, the time for the parties’ performance will be extended for a period equal to the time lost by reason of the delay which will be remedied with all due dispatch in the circumstances.

Intellectual Property

 

The Client acknowledges that:

All materials displayed or performed in relation to the Contractor’s website, or which may be made available for download (including, but not limited to text, logos, graphics, articles, photographs, images, illustrations, video, and layouts (also known as the “content”), are protected by copyright.

 

At all times the Client will abide by all copyright notices, trademark rules, information, and restrictions contained in any Content accessed or received through the website, and shall not use, copy reproduce, modify translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever any Content, (i) without the express prior written consent of the Contractor (provided that The Client does not solely own and control the Content), and (ii) in any way that violates any third party right.

References of Kitchen & Appliance & Other Brands

 

The Contractor is an independent service provider for kitchen businesses worldwide.

 

All photos on the website are either owned by the Contractor or the Contractor has its Client’s permission to use them or The Contractor has informed the Client of usage as part of the free of cost Marketplace Listing Service (Basic) package.

 

Other information, images, names, products & services displayed on our website are shared as a compilation of our own experience and in best interest of all businesses.

Data Protection

 

The Client agrees to their personal information being collected, used, and disclosed as set out in this clause and in our full privacy policy.

 

The Contractor will use all reasonable endeavors to ensure that personal information is treated securely and to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. Although the Contractor aims to create a safe, secure environment by trying to limit access of the platform to legitimate users, the Contractor cannot guarantee that unauthorized parties will not gain access.

To the extent permitted by applicable law, the Contractor expressly excludes any liability arising from any unauthorized access to data. The Client must contact the Contractor immediately if he / she becomes aware of any unauthorized use of his / her account by anyone else or any other breach of security.

 

The Clients may review, edit, correct, or delete any personal information they submit to us, on written request and the Contractor will use reasonable efforts to honor such requests in a timely manner.

Governing Law

 

This agreement shall be governed by and construed in all respects in accordance with the laws of the United Arab Emirates, and the UAE Courts shall have jurisdiction to decide any matter arising out of this agreement.

 

Should any one clause, or part of any clause, of this agreement be deemed to be against the law, this shall in no way affect the entirety of this agreement.

 

Furthermore, the parties agree that in said circumstances they shall make their best endeavors to achieve as closely as possible the aim of any clause, or part of a clause, that be deemed to be illegal.

 

Each of the terms and conditions of this agreement operates separately. If any court or competent authority decides that any of the terms or conditions is unlawful or unenforceable, the remaining terms and conditions will remain in full force and effect.

 

To the extent permitted by law, this agreement excludes all class-action suits, claims and proceedings.

Disclaimer

The Contractor shall not be held responsible for any kind of media or content published on the Contractor’s website and / or marketplace.

 

The Contractor hereby declares that he is aware that it is his / her responsibility to ensure that the contents of the website and / or marketplace do not breach any applicable law.

 

The Client hereby holds the Contractor and owner free from any liability that may emerge because of the work carried out in terms of said agreement as part of the marketplace and its related online advertisement activities.

 

It is not the Contractor’s intention to impersonate any brands and / or appointed partners and / or distributors and / or manufacturers.

 

The Contractor may transfer its rights and obligations under this agreement to another organization, but this will not affect your rights or obligations under this agreement.

 

The Client may only transfer your rights or obligations under this agreement to another person if agreed in writing.

Contact Us

For more information, please contact us via info@kitchen-finder.com